Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your purchases as quickly and safely as possible. Please review our shipping policy for more details on how we handle your orders.

Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirming your purchase. Please double-check your shipping address to avoid any delays.
  • Processing Time: Orders are typically processed within 5-10business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
  • Order Status: You can track the status of your order via the tracking link provided in your shipping confirmation email.

Shipping Methods & Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day (available for orders placed before 12 PM local time).

Please note that delivery times may vary based on your location, weather conditions, and the courier’s delivery schedule.

Shipping Costs

Shipping costs are calculated at checkout based on your order’s weight, destination, and shipping method. We offer free standard shipping on orders over [$50].

  • Domestic Shipping: Costs are based on your location and the selected shipping method.
  • International Shipping: We currently ship to select international destinations. International shipping fees will be calculated at checkout, and may be subject to customs duties, taxes, and other import fees upon arrival.

Shipping Restrictions

  • P.O. Boxes: Some shipping methods may not deliver to P.O. Boxes. Please verify your address at checkout to avoid delays.
  • International Shipping: Please be aware that international shipments may be subject to customs inspections and could incur additional fees and delays. We are not responsible for any customs-related issues or delays.

Lost or Damaged Items

  • Lost Shipments: If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will initiate a claim with the courier and work with you to resolve the issue.
  • Damaged Items: If your item arrives damaged, please contact us immediately. We will need photographs of the damaged product and packaging in order to process a replacement.

Order Modifications or Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We are unable to make changes once an order has been shipped, but we will do our best to accommodate requests made before shipment.

Contact Us

If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to reach out to our customer service team:

  • Email: [bigacustomcrafts@gmail.com]
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM [Eastern standard]

Thank you for choosing [B A’s Custom Craft]! We hope you enjoy your purchase and look forward to serving you again soon.